At Artificial Christmas Trees, we want your holiday decorating experience to be as joyful and stress-free as possible. Just as we craft our premium artificial greenery with care and attention to detail, we’ve designed our returns process to be straightforward and customer-friendly.

Our Return Policy

We offer a 15-day return policy from the date you receive your item. If you’re not completely satisfied with your purchase, you can return most items for a full refund or exchange.

Return & Exchange Process

Step 1: Contact Our Customer Service

Within 15 days of receiving your order, please email our customer service team at [email protected] with your return or exchange request. Include the following information in your email:

  • Your order number
  • Product name and quantity you wish to return
  • Reason for return or exchange
  • Photos of any damaged or defective items (if applicable)

Step 2: Receive Return Authorization

Our customer service team will review your request and provide you with a Return Authorization Number and shipping instructions within 24 hours. Please do not ship items back without this authorization.

Step 3: Package and Ship Your Return

Please repackage the item in its original packaging with all tags and accessories included. Include the Return Authorization Number clearly on the outside of the package. Ship to:

Artificial Christmas Trees
618 Mulberry Lane
Boca Raton, US 33434

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your returned item, we will process your refund or ship your exchange within 3-5 business days.

Return Request Email Template

To make the process even easier, you can use this template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Artificial Christmas Trees Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please describe the reason]
Preferred Resolution: [Refund/Exchange for specific product]

I have attached photos of the item(s) as required.

Thank you for your assistance.

Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Refund Information

Refund Processing Time: 3-5 business days after we receive your returned item

Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Non-Returnable Items

To ensure the quality and safety of our products for all customers, the following items cannot be returned or exchanged:

  • Custom or personalized artificial greenery
  • Opened or used seasonal decorations that cannot be resold as new
  • Final sale items clearly marked as non-returnable
  • Items damaged due to customer misuse or improper installation

All returned items must be in original condition with tags attached and in resalable packaging.

Exchange Policy

We’re happy to exchange items for a different size, color, or product of equal value. If you’re exchanging for a more expensive item, you’ll need to pay the difference. For less expensive exchanges, we’ll refund the difference to your original payment method.

Need Help With Your Return?

Our dedicated customer service team is here to help!

Email: [email protected]

Address: 618 Mulberry Lane, Boca Raton, US 33434

Response Time: Typically within 24 hours

Thank you for choosing Artificial Christmas Trees! We’re committed to ensuring your shopping experience is as beautiful and lasting as our premium artificial greenery collections.